This shipping policy is governed by and should be read in conjunction with our Terms of Service available at Terms.
You may cancel your order without penalty before it has been processed. Once processed, cancellation will be limited and subject to our Returns policy at Returns, Exchanges, and Repairs.
To cancel your order, please call Air Pumps Online Customer Service during normal business hours at 346-388-3798.
We will make every effort to accommodate your request. We will not be able to cancel an order that has already shipped. Once shipped, your order cannot be returned to us until the carrier delivers it to you.
In the event we are unable to cancel your order, please follow the Return and Exchange Policies instructions on this site.
Partial Cancellations
If you wish to cancel only part of your order, we will process this request if the remaining items are still in stock. Shipping fees may not be refunded if the remaining order value falls below free shipping thresholds.
Cancellation Confirmation
We will confirm your cancellation via email. Ensure you receive this confirmation to avoid any misunderstandings.
Cancellation Due to Stock Issues
If an item becomes unavailable after your order, we will notify you and offer a refund or a suitable alternative.
Cancellation Fees
In some rare cases, a cancellation fee may apply, particularly for items that are non-returnable or where cancellation incurs a cost to us.
Cancellation by Us
We reserve the right to cancel any order due to reasons including, but not limited to, errors in pricing or product description, stock shortages, or if we suspect fraudulent activity.
Cancellation and Sale Items
Items purchased during sales or promotional periods might have different cancellation policies, often with no refunds or exchanges.
Credit Card Charges
Refunds for canceled orders will be processed to the original method of payment. The time for the refund to reflect in your account depends on your bank or payment provider.
If your payment method was pre-authorized, canceling your order might not immediately release the hold on your funds. This depends on your bank’s policies.
If your order was paid for with a gift card or voucher, any refund will be credited back to the gift card or voucher used, unless otherwise specified.
Required Information
Information you need to request cancellation of an order is:
The ordering person’s name,
The ordering person’s email address, and
The order number.
All of the information you give us must match information originally submitted with the order. We use this information to confirm your identity before we cancel the order.